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Placing orders in Korea via oversea websitesFor foreigner members living in Korea, Please use the korean website "www.sanrong.vn.asia".The korean address is only available on korean website.Thank you.
RequirementsPlease take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.An thành tựu is eligible for cancellation if :
- you posted a Return request within 24 hours of payment & your order is still under “Pending” status(if your order is under “Queued for Shipment” status, please contact our customer service center) OR- the order is delayed for more than 10 days since payment & you have not received any notification regarding the delay OR- the ordered chiến thắng is out of stock.We accept return(s) if :
- you receive a sản phẩm different from your order OR- you receive a defective product.
< Return Instructions >① Post a return request on our Return forums within three days of receipt. You are required khổng lồ attach the photos of the received product(s) và include the thành tựu code, the order number, and the reason for the return.② A customer service representative will be in liên hệ to assist you by email or phone.③ Items returned must be in their original condition, which includes tags và any packaging. Also, you need to lớn include a note of your order number, name, & user ID.Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped khổng lồ us without any prior consent are not accepted.Please chú ý that EVEN the defective/incorrect item(s) must be returned with all of the tags & labels intact. The item(s) must be sent in their original packaging and unworn.Please include all contents of the original package and free gifts (if applicable) in your return packaging.Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the vật phẩm to return or post an image of it on the forum. The shipping fee will be refunded once the returned sản phẩm has arrived.
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- you are returning the items just because you changed your mind (on size, color, etc.)- you are returning shoes, bags, or any other accessories- the products are damaged due khổng lồ your mishandling- your return request is not approved by our staff
The following items are not considered defective :* Items that are originally manufactured without tags or labels* Items with creases that may have been made while shipping* Items with unsatisfactory/incomplete finish due to lớn mass productionIf there is a missing thành tích from your order :
- contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.- Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise. - Please note that we may not be able khổng lồ process the refund for your missing thành quả if you thua trận or damage any packaging material.
CS CENTER +82 31-946-8210
MON-FRI 09:30 - 18:00 KST LUNCH 11:30 - 13:00 Sat, Sun / Public holidays are day off